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Kelli Steinman - (269) 637-0706
Accts Receivable Customer Service Supervisor
Karen Verdonk - (269) 637-0700
Customer Service Clerk
Lynn Rarick - (269) 637-0700
Customer Service Clerk
Kim Eastman - (269) 637-0710
Senior Account/Billing Clerk
Office Hours: 8:00 a.m. - 5:00 p.m.
The City of South Haven provides electric, water and sewer services to residents of South Haven and the surrounding communities.
Utility payments may be paid by mail; through the automatic bill payment plan; in person at the cashier's window from 8:00 a.m. to 5:00 p.m., Monday through Friday (except holidays); or you may leave your payment in one of the locked drop boxes, which are located at the parking lot exit on Quaker Street and next to the front door of City Hall.
New utility customers are required to complete a Personal Information form. In addition, new customers are required to set up payments through the automatic bill payment plan, provide a credit reference from their previous utility company or pay a utility deposit.
The Utility Billing and Cashiering Office is able to provide the following:
- Turn-on and shut-off information for electric, water and sewer utilities, including required deposits for utility turn-on.
- Current balances and billing information for electric, water and sewer utilities.
- Utility billing history.
- Information regarding direct debits to bank accounts for utility billings.
The following payments are accepted at the Utility Billing and Cashiering Office:
- Utility bills.
- Special utility billing services.
- Real and personal property taxes.
- Special assessments.
- Payments for building permits.
- Code enforcement fines.
- Miscellaneous City invoices.
- Parking fines.
- Beach parking fines.
- Beach parking passes.
These are flat charges based on the size of your meter. These charges are placed on all water/sewer bills whether the meter is on or off. The "Ready to Serve" charges are used to pay for the maintenance and upkeep of the transmission lines. The Capital Improvement fees go to pay for major infrastructure expenditures at the water and sewer plants.
What is the fuel adjustment charge for?
The fee is a pass through of fuel charges from American Electric Power (AEP), our power supplier, and based on each customer's monthly usage of electric. This figure fluctuates based on the price of coal and the availability of AEP's nuclear reactors to meet the City of South Haven's demand for power.
What is the Twp Water/Sewer Debt Service Charge?
This is exactly as it sounds. The township has set a flat fee to cover any existing Water and Sewer Debt.
Why does my bill show penalties before it is even due?
If your bill shows a penalty, it is for the previous month's bill. If you paid the amount due after due date, you should have a credit balance in the amount of the penalties on the Previous Balance line of your bill.
I have mailed my payment on time but I received a Reminder Notice.
Reminder notices are mailed out the day after your bill is due, and since we accept post marks for payments, they will occasionally cross in the mail. If you call, we can let you know if we received the payment.